Effective Date: 25 January 2025
Issued By: Nuvra Limited (Masdar City Free Zone, Abu Dhabi, UAE)
Contact: billing@nuvra.agency
1.1 This Subscription & Billing Policy (“Policy”) governs all aspects of subscription management, billing, invoicing, pricing, renewals, payment methods, and financial obligations applicable to Users of the Vibe Coding Platform (“Platform”) operated by Nuvra Limited (“Nuvra”, “Nuvra Tech”, “Company”, “we”, “us”, “our”).
1.2 This Policy forms an integral part of the Terms of Service and applies to all Users who subscribe to or purchase Services, credits, tokens, or platform features.
1.3 By subscribing to the Platform, Users agree to comply with this Policy in full.
2.1 Nuvra Tech offers subscription plans (“Subscription Plans”) that may vary in:
2.2 Subscription Plans may be offered:
2.3 The features and usage limits of each Plan are defined on the Platform and form part of the agreement between the User and the Company.
3.1 Subscription Plans include an allocation of credits/tokens (“Tokens”), which function as usage units for AI model executions, workloads, and platform features.
3.2 Tokens:
3.3 Abuse of the Token system constitutes a breach of this Policy and may result in account suspension.
4.1 Subscription fees are displayed in the currency indicated on the Platform and may vary by region.
4.2 The User acknowledges that:
4.3 Prices may be adjusted at the Company’s discretion with reasonable prior notice to Users.
5.1 Subscription fees are billed in advance on a recurring basis, corresponding to the selected billing term.
5.2 Upon subscribing, Users authorize Nuvra Tech to charge the payment method on file for:
5.3 Accepted payment methods may include:
5.4 Users must ensure that valid, up-to-date payment information is maintained.
6.1 Subscriptions renew automatically unless:
6.2 Upon renewal, the User authorizes the Company to charge the prevailing subscription fee.
6.3 Failure to renew due to payment issues may result in suspension under Section 8.
7.1 Upgrades
7.2 Downgrades
a. Downgrades take effect at the start of the next billing cycle.
b. Certain features or Token allocations may no longer be available after downgrading.
c. Downgrades may not result in refunds except as permitted by the Refund & Cancellation Policy.
8.1 If a payment attempt fails:
8.2 Continued failure to settle outstanding amounts may result in:
9.1 The Company shall issue VAT-compliant invoices in accordance with UAE FTA requirements.
9.2 Invoices will be delivered electronically to the User’s registered email or made available within the Platform.
9.3 Enterprise customers may request alternative invoicing arrangements subject to approval.
10.1 Users may cancel their subscription at any time through the Platform’s account management settings.
10.2 Cancellation does not entitle Users to refunds except as expressly permitted under the Refund & Cancellation Policy.
10.3 Upon cancellation:
a. the subscription remains active until the end of the current billing cycle;
b. unused Tokens will expire;
c. no new charges will be applied unless the User reactivates the subscription.
11.1 Nuvra Tech does not provide refunds except in accordance with the Refund & Cancellation Policy.
11.2 Refunds may be granted only in the following limited circumstances:
11.3 Refunds, where applicable, may take up to 30 days to process.
12.1 Users must notify the Company of disputed charges within 15 days of the billing date.
12.2 All disputes shall be investigated in accordance with the hybrid dispute resolution mechanism outlined in the Terms of Service (Negotiation → Mediation → Arbitration).
12.3 Users must not initiate chargebacks without first engaging the Company in good-faith resolution.
13.1 For Users outside the UAE:
a. actual charges may vary due to exchange rate differences;
b. the Company is not liable for fluctuations or related bank fees.
14.1 The Company may suspend User access if payments remain outstanding.
14.2 If payment is not resolved within 10 days of suspension, the Company reserves the right to terminate the User account permanently.
14.3 Upon termination:
15.1 Promotional pricing is valid only for the period explicitly stated.
15.2 The Company may withdraw or modify promotions at its discretion.
15.3 Discounts do not apply retroactively.
16. ENTERPRISE BILLING TERMS
16.1 Enterprise subscriptions may include:
16.2 Enterprise terms supersede this Policy only where expressly stated in a signed agreement.
17. TAX COMPLIANCE
17.1 All payments shall comply with:
17.2 Users are responsible for any local taxes imposed in their jurisdiction.
Nuvra Tech reserves the right to modify this Policy with reasonable notice to Users.
Continued use of the Platform constitutes acceptance of amended terms.
This Policy is governed by:
20. CONTACT INFORMATION
For subscription or billing inquiries:
Nuvra Limited
Masdar City Free Zone
Abu Dhabi, United Arab Emirates
Nuvra is a software creation ecosystem combining AI-Powered self-serve building with expert-led development.
Built for MENAT. Ready for Global Scale.
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Nuvra is a software creation ecosystem combining AI-Powered self-serve b uilding with expert-led development.
Built for MENAT. Ready for Global Scale.
Products
Solutions & Resources
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